Return & Refund Policy
At Lionxgap, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund terms below.
📦 Return Eligibility
We accept returns for the following situations:
- Wrong item received
- Defective or damaged product
- Incorrect size due to a production error
To be eligible for a return, the item must be:
- Unworn, unwashed, and in original condition
- Requested within 90 days of delivery
🔁 Return Process
To initiate a return, please contact us at [email protected] with your order number, a description of the issue, and a clear photo (if applicable). We’ll respond within 2–3 business days.
📬 Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We will provide a return address after reviewing your case.
💸 Refunds
Once your return is received and inspected, we will notify you of the status. If approved, a refund will be issued to your original payment method within 5–10 business days.
📏 Size & Fit Issues
As our products are printed on demand, we do not accept returns for incorrect size selection unless the size delivered does not match what you ordered. Please consult our Size Guide before ordering.
❌ Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Items marked as “Final Sale”
- Orders returned after 90 days
📩 Questions?
If you have any questions or need help with your return, please reach out via our Contact Page or email us directly at [email protected].